At SkyCity Casino, we take your privacy seriously and are committed to managing your personal data responsibly. This Privacy Policy describes how we collect, use, store, and protect your information while you enjoy Skycity Casino on our platform. By using our website, you agree to the practices outlined in this policy.
Data Collection and Use
We collect personal information to provide and improve your gaming experience. This data can include:
- Basic account details (name, email address, phone number, date of birth);
- Payment information (used to securely process deposits and withdrawals);
- Device and technical data (IP address, browser type, operating system, and gaming activity);
- Communication history (emails or messages exchanged with our support team).
We use this data to:
- Verify and manage player accounts;
- Process transactions securely and prevent fraud;
- Comply with legal and regulatory obligations;
- Provide customer support and respond to inquiries;
- Enhance user experiences by analyzing gaming trends.
Data Security
We prioritize security and follow strict protocols to safeguard your personal information. Our measures include encryption, firewalls, and controlled access to prevent unauthorized use or disclosure of data.
Cookies and Tracking Technologies
Our site uses cookies and tracking tools to improve functionality, personalize content, and analyze visitor interactions. Cookies help us:
- Remember your login details and gaming preferences;
- Deliver relevant promotional offers;
- Monitor site performance and detect fraudulent activities.
You can manage or disable cookies in your browser settings.
Your Rights as a User
Under data protection laws, you have certain rights regarding your personal information:
- Right to Access – Request a copy of the personal data we hold.
- Right to Correction – Ask us to correct any inaccurate or incomplete information.
- Right to Deletion (“Right to be forgotten”) – Request removal of personal data that is no longer required for its original purpose.
- Right to Restriction – Request limited data processing under specific circumstances.
- Right to Portability – Receive your personal data in a structured, machine-readable format and transfer it to another provider.
- Right to Objection – Object to specific data processing activities, like marketing.
- Right to Revoke Consent – Withdraw any previously given consent related to data processing.
If you wish to exercise any of these rights, please contact our support team at [email protected].
Responsible Gaming and Data Protection
As part of our dedication to responsible gaming, we allow users to set deposit limits, session reminders, and enable self-exclusion features. If you need support in managing your gaming behavior, please reach out to our support team.
Third-Party Data Sharing
We do not sell or share your personal data with unauthorized third parties. However, we may disclose certain information to:
- Payment processors to ensure secure transactions;
- Regulatory authorities to fulfill legal requirements;
- Fraud prevention services to maintain safe and fair gameplay.
All our external partners operate under strict confidentiality agreements and adhere to relevant data protection legislation.
Changes to the Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in legal requirements or company procedures. Any modifications will be posted on our website, and you will be notified if major updates impact how we manage your data.
Contact Us
If you have any questions or concerns about your personal data, privacy rights, or this policy, please get in touch with our support team at [email protected].
By using skycitycasino.nz, you acknowledge that you have read, understood, and accept this Privacy Policy.